Website FAQ

1. Log in to your organization's website using the same email address. This must be done on the organization website, not the mobile application.
2. Click Account in the top navigation.
3. Click Participants in the left navigation (click the down arrow if you are accessing the website from a mobile device).
4. Click 'View Details' on the participant in question.
5. Once on the player profile, click +Add Account at the top.
6. Enter the user's email address. If the user already has an account, they will be added immediately. If the user does not have an account, then a verification email will be sent to them. They must click on the link to verify their email and then create an account by supplying their name, selecting a password and supplying a phone number. The user will be added once they have created their account.
7. Accounts associated with the child can check to see who has been added by following steps 1 thru 4 at any time.

1. Log on (must be the registering parent) 
2. Select Dashboard (upper left corner) 
3. Select FAMILY on the left hand side 
4. Select "View Details" next to your player's name 
5. Scroll down, then under Registration History, select "View Details" 
6. The payments & dates are listed. Note payments are processed automatically on the dates listed and it may take a couple of days before they appear on your credit card account.

1. Log on (must be the registering parent) 
2. Click on the DASHBOARD link in the upper left hand corner.
3. Click on the PROFILE link on the left hand side
4. Page down past the name & phone numbers field until you get to the password or email sections, update the info and click on save.  
5. NOTE: Any new email address will require that you verify the email address so watch for the verification email and follow the instructions, otherwise your account may get stuck in limbo and require help from Crossbar to fix it.

1. Log on (must be the registering parent) 
2. Click on the Dashboard (link in upper left hand corner)
3. Click on the FAMILY tab on the left hand side of the page
4. Click on View Details next to your child’s name
5. Page down on the Player Info page until you get to “Registration History”
6. Click on View Details next to the Program to which your child has remaining payments.
7. Click on the EDIT button next to the card # of the next installment and add another card.
8. Once you have changed/added a new credit/debit card, please notify the Registrar/Treasurer so an adjustment to the payment due date and/or amount can be made.

The Team Chat feature is the best place to communicate with your whole team from the Crossbar Mobile App. Sending Messages in the Team Chat will send to all player and parent devices.

Team Chat’s will not show on the Team Feed on the site.

Ensuring Notifications Set Up for Parents & Players:

From the app, select Notifications, and follow the redirect to the Site, where you’ll select “All Events” from the Mobile Notifications Drop Down.

On your Team Page, the “Team Feed” is the best place to email all players and parents

Team Feed posts will prompt emails that individuals can respond to individually, but Team Feed posts will not also post in the App’s Team Chat.

Parents setup their own Email Preferences under their Account on the Site and under “Settings” on the Team Page.

Events can be added by Team Staff on your Team Page by selecting “+Event.”

This will allow you to add Games, Meetings, Practice, or Other events.

When adding events, the system will ask for a location and will attempt to pre-fill the address with information from Google, but this can be overridden for events that need have TBD for specific times and locations, such as tournaments.

Once added, Events can be edited to fill new information or cancelled from the schedule

If swapping ice time, important to confirm with master scheduler to be sure the ice assignment is updated, which will update the Team Schedule with the changes.

There is an option to enable availability tracking for players; players/parents are the only ones who can update their Availability status for each event.

The feature is on a team by team basis, and you can enable it by:

Click “Setting” on your left menu - Select “Enable Availability”

Once enabled, the Availability Tab on your left menu will allow you to see who has responded for each event.